Terms and Conditions

As well as reading these Terms & Conditions, please also read the Privacy & Security Policy and Shipping & Refund Policy.

Most all products purchased by consumers from CCRV may be returned within thirty (30) days of purchase, subject to the following conditions:

Returns will not be accepted for any of the following reasons

  • Packaging is missing incomplete or defaced
  • Missing or damaged accessories, warranty, manuals, etc.
  • Product is not in acceptable condition for resale (scratched, damage etc)
  • Electrical parts are not returnable if plugged in or unsealed for any reason
  • A rebate has been redeemed on the product
  • Special order products are non-returnable
  • Activated satellite receivers are not returnable
  • No returns will be accepted without a return authorisation number

All GroundGrabba items are backed by GroundGrabba warranties.  All GroundGrabba Pro items come with a lifetime replacement guarantee against workmanship, breakage or wearing out. This does not extend to any wearing out or scratching of protective surfaces such as galvanising or paintwork etc. See GroundGrabba Warranties on the GroundGrabba website for more information.

Other Terms & Conditions

Shipping costs may be refunded only if the return is a result of a shipping error or the item in question is defective

Product Return Procedure

  • Call CCRV on 1300 988 655 or email us via our contact page
  • Provide your order number and request a product returns number PRN
  • Using your PRN, ship the product including all parts, packaging, accessories, warranty cards and manuals to :

CCRV

ATTN: PRN_______________________

PO Box 1114

Kingscliff

NSW 2487

  • If product meets all return requirements a refund will be credited to the credit card used during the purchase process